Complaints Policy

Complaints about quality of services will be made on the spot, throughout your stay in the hotel. Complaints following completion stay will not be considered.
Complaints regarding damage caused by theft, destruction or damage to property brought by the client at the hotel must be notified to the hotel within one hour of becoming aware of the event.

Privacy policy

Hotel Rao tries to protect the privacy and image site users and to provide them with a safe online experience. To this end, we strive to ensure that the information you enter in our database are used only for the purposes that you have in your account.

This “Privacy Policy” describes how we collect and use personal information you provide on our website: It also describes the options available to you regarding the use of your personal information and how you can access and update this information. We reserve the right to change this policy of confidentiality, so visit this page regularly to keep up with updates.

The types of personal information we collect include:

Name, email address, phone number and your address;
Credit card details (card type, credit card number, holder’s name, expiry date and security code);
Stay customer information, including arrival and departure, special requests, observations about your service preferences (including room type preference, facilities or other services used);
The information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers.

When you visit our website, even if you make a reservation, we may collect certain information such as your IP address, browser you are using and information about the operating system, application version, language settings and pages v have been shown. If you are using a mobile device, we may collect data that identifies your mobile device settings and device-specific features and details of latitude and longitude. When making a reservation, our system registers by means and on which websites your reservation. If this information can identify you as an individual, these data are considered personal information subject to this privacy policy.

We use personal data collected for the following purposes:

Reservations : We use your personal information to complete your booking and manage online.
Customer Service : We use your personal information to provide you with personal assistance.
Customer Reviews : We can use your contact information to invite you by email to write a review after your stay. This can help other travelers to choose accommodation that suits them best.
Marketing Activities : We use your information for marketing activities, according to the law.
Legal Purposes : In certain cases, you may need to use your information to resolve legal disputes, regulatory investigations and compliance.
Detecting and preventing fraud : we may use your personal information for detecting and preventing fraud and other illegal or undesirable.
Improving our services : Finally, we use your personal information for analytical purposes to improve our services, improve user experience, functionality and quality of our online travel.

Sharing personal information with third parties

Third Party Service Providers : We may use service providers to process your personal information strictly on our behalf. This processing for purposes such as facilitating reservation payments, sending marketing materials or analytical support services. These processors are bound to strict confidentiality and are not allowed to use your personal data for its own purposes or other purposes.
Authorities : disclose personal information to law enforcement authorities and other government authorities, insofar as this is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Keeping personal information

We will keep your personal information as long as they consider it necessary to provide services, to respect the applicable laws (including those relating to the keeping of records), to resolve the dispute with any party and otherwise, if necessary, to enable us to operate activity. Any personal information we maintain will be subject to this privacy statement.

Security procedures in place to secure your personal data

Q in accordance with applicable data protection laws, we respect the reasonable procedures to prevent unauthorized access to personal data and their misuse. Use and security procedures and technical and physical restrictions for accessing and using personal data on our servers and to protect the personal information you provide. Only authorized personnel are allowed access to personal data in the course of its work.

Privacy Control

You always have the right to review the personal information we maintain. You can request an overview of your personal data by sending an e-mail to . You can also contact us if you think that your personal information held by us are wrong if you think we do not have the right to use your personal information or if you have other questions about how your personal information is used, or about this privacy policy.

Who is responsible for processing your personal data?

Hotel Rao (SC Rao Star SRL) str. Progresului. 30, Cluj-Napoca, Romania. If you have suggestions or comments about this Privacy Policy, please send an email to .

By using this site, you are accepting the practices described in this “Privacy Policy”. If you do not agree with this Privacy Policy, please do not use this site. Also, please access the section Terms and Conditions that apply to access / visit your site.

Payment methods

The hotel accepts cash payment (RON), credit cards (Visa, Mastercard, Maestro), bank transfer (payment is made before the choice).

Reservation Policy / Cancellation

• Cancelation of a reservation without penalty charge is three days before arrival.
• Cancellations made within less than 72 hours or in case of no-show, the first night accommodation charge
• In case of no-show the hotel reserves the right to clear the room / rooms for the rest of your stay.